Frequently Asked Questions
Get to know the most frequently asked questions about our hotel and their answers.
Location & General Information
Does the hotel have a HOTELSTARS classification?
Yes. The Hungarian Hotel & Restaurant Association (Hotelstars) has authorized Oxigén Family Hotel to use the 4-star classification trademark.
Opening hours
The hotel operates all year round with 24-hour reception service.
Where is the hotel located and how can it be reached?
Exact address of our baby-friendly hotel: 3325 Noszvaj, Szomolyai út (the building is located approximately halfway between Szomolya and Noszvaj).
GPS coordinates: 47.9152944389, 20.4802181674
Access from Budapest:
Leave the M3 motorway at the Mezőkövesd exit (128 km). Continue on Route 3 and turn left at the sign toward Szomolya. After passing through Szomolya, at the border of Noszvaj, turn left opposite Thummerer Winery to reach our hotel.
Access from Eger:
Noszvaj is the first village after Eger. It is recommended to leave the city via Vécseyvölgy Street. The hotel is located 2 km from the center of Noszvaj, on the road leading toward Szomolya. Turn right toward the hotel.
Public transport:
You can travel by train to Eger or Mezőkövesd, then transfer to a bus. Buses from Eger or Mezőkövesd stop directly in front of the hotel entrance.
Is parking available?
Yes, free parking is available in the hotel’s private courtyard.
Is electric car charging available?
No.
Is there internet access at the hotel?
Free WiFi is available throughout the hotel. As the building is a historic manor house, coverage may not be 100% in all areas and minor interruptions may occur.
Where is smoking allowed?
The hotel is a non-smoking, child- and baby-friendly property. Smoking is prohibited inside the building and allowed only in designated outdoor areas.
Can we bring our pet?
No, pets are not allowed in our baby-friendly hotel.
Rooms, facilities
What types of rooms are available at the hotel?
You can view our room types by clicking here.
Are there rooms with a balcony?
Due to the design of our forest wellness hotel, none of the rooms have balconies; however, all rooms overlook the forest.
What is included in the basic room amenities?
Each room has a bedroom and a bathroom. Guests have access to a television, minibar, telephone, hairdryer and kettle. Bed linen, towels, bathrobes and wellness towels are provided. Upon request, additional baby equipment can be prepared (baby cot, baby bathtub, night light, bed guard, potty, step stool, diaper bin, changing mat).
Can we request a baby cot in the room?
Yes, we can provide a travel cot upon request, including a mattress and bed linen. You may also choose from our complimentary baby amenities, such as baby cot, baby bathtub, night light, bed guard, potty, step stool, diaper bin and changing mat.
Can we request a microwave oven in the room?
We cannot place a microwave in the room. A refrigerator and microwave are available 24 hours a day in the baby-mother rooms located on the 1st and 2nd floors.
Is the hotel air-conditioned?
Our guest rooms and public areas (Zen Spa, De la Motte Restaurant, Galassy Event Hall) are equipped with air conditioning.
What complimentary equipment can be requested for the room?
Before arrival, we send an information letter where you can select from our complimentary in-room amenities (such as baby cot, baby bathtub, night light, bed guard, potty, step stool, diaper bin, changing mat). Certain equipment (microwave and refrigerator) is available 24 hours a day in the baby-mother rooms on the 1st and 2nd floors.
Programs
What equipment can be borrowed at the hotel?
For babies:
• Stroller
• Baby cot
• Baby bed linen
• Water heater
• Baby bottle warmer
• Changing mat and diapers
• Diaper bin
• Baby bathtub
• Toilet seat reducer
• Baby bath support
• Night light
• High chair
• Swim diaper
For children:
• Children’s bicycle
• Scooters
• Bicycle helmets
• Table tennis rackets and balls
• Badminton set
• Basketball
• Footballs
• Sled
• Soft and plastic balls
• Sandpit toys
For parents:
• Picnic blanket
Does the hotel organize programs?
Our programs are free of charge for hotel guests. Information about the current weekly programs is available on the program board near the elevator or on our website. External guests may participate in our programs upon prior arrangement and payment of the applicable fee.
Outdoor and indoor recreational facilities:
• Trampoline
• Bouncy castle (available seasonally)
• Giant swing (available seasonally)
• Traffic park (KRESZ park)
• Adventure course (available seasonally)
• Table football
• Board and card games
• Table tennis
• Sports equipment: football, basketball, volleyball, badminton
• Bambinó Playroom
Can you provide information about programs in the surrounding area?
Information about local events and permanent programs is available at the reception.
My child has a birthday during our stay. Is there anything I should do?
If you would like to surprise your child or another family member during your stay, please contact our reception team at the time of booking.
Is babysitting available at the hotel?
Yes, babysitting is available with our qualified animator upon prior appointment.
Wellness
What wellness services are available at the hotel?
Our indoor Zen Spa family wellness area includes: 1 swimming pool, 2 jacuzzis, 1 children’s pool, 1 baby pool, Finnish sauna, infrared sauna, steam cabin, aroma cabin, sun terrace and Spirit relaxation room. These services are available between 10:00–19:00 (free of charge for hotel guests, external guests may use them with a wellness day ticket). The exact times of sauna sessions are listed in the program schedule. Detailed information about massages, beauty treatments and prices is available on our website.
Can only hotel guests use the Zen Spa?
Our Zen Spa family wellness area can also be visited by external guests with prior arrangement and the purchase of a day ticket.
Restaurant, gastronomy
Can only hotel guests dine at the De la Motte Restaurant?
Our restaurant is also open to external guests.
What does half board include?
Half board includes a buffet breakfast and buffet dinner. Dinner offers at least 1 type of starter, 2 soups, at least 4 main courses, at least 2 desserts, fruit and a salad bar.
Half board includes breakfast and dinner. Where can I have lunch?
At our De la Motte Restaurant you can choose from the current à la carte menu, which is also available on our website.
What does the all-inclusive service include for children under 10?
For babies, we provide a wide selection of baby food appropriate to age and taste. Children up to 10 years old receive five meals per day: buffet breakfast, morning snack and afternoon snack (pretzels, biscuits, yogurt, fruit, pudding, Túró Rudi, milk slice, wafer), lunch and buffet dinner. Snacks (pretzels, biscuits, fruit, dairy products such as yogurt) and drinks are available throughout the day. Important: the all-inclusive service starts with afternoon snack on the day of arrival and ends with morning snack on the day of departure.
I have a food allergy. Is special catering available?
Yes. We can provide meals for guests with gluten intolerance, lactose intolerance, milk allergy, peanut allergy, vegetarian, vegan and paleo dietary requirements. Please inform us about your dietary needs at the time of booking. If you have any questions before or during meals, please contact our waiters or chefs.
Until what time can I dine in the restaurant?
The kitchen and our service staff are available until 21:00.
Can I pay in cash at the catering units?
For your convenience, consumption can be charged to your room account and settled at the reception upon departure. If requested, payment can also be made in cash on the spot.
Is there a bar in the hotel?
Yes, our Family Bar is located near the restaurant and is open from 7:00 to 22:00.
Payment
How can I receive an invoice for my booking?
Invoices are issued at departure after confirming the billing details. The invoice includes all services used during your stay. Please inform the reception in advance if you require a company invoice or split billing. Any prepaid deposit will be deducted from the final amount.
What payment methods are accepted at the hotel?
We accept cash, bank cards, gift vouchers and SZÉP Cards (OTP, K&H and MKB).
Reservation
How can I book a room?
You can book a room through our official website’s online booking system, by phone at +36 30 147 0491, by email at info@oxigenhotel.hu
, or in person at the reception.
How can I apply my discount during booking?
Please contact our reception team directly via one of our contact details.
Is a deposit required?
Depending on the selected package offer, a deposit may be required. You will be informed before finalizing your booking. An invoice will be issued for the paid/transferred amount and handed over upon arrival. Please inform the reception before payment if you require a company invoice or split billing.
How do I know if my reservation has been recorded?
We send written confirmation of all reservations and modifications within 24 hours by email or post.
What should I do if I have a question about my existing reservation or would like to modify it?
Please contact us using one of our contact details and refer to your reservation number included in the confirmation.
What should I do if I need to cancel or modify my reservation?
Each booking has individual cancellation/modification terms. These conditions apply in case of cancellation or modification. Please inform us of your intention in writing.
What should I do if I need to cancel due to illness?
Please notify us in writing about your cancellation request. If possible, we will offer a date modification.
Is it possible to book a room for another person?
Yes. In this case, purchasing a gift voucher is the most elegant solution. If booking a specific stay, please provide your name and phone number as the booking person, as well as the guest’s contact details to receive the email confirmation.